Support
Email us at emberkitegames@gmail.com. We read every message.
Reporting a problem? Please tell us the game's name, your phone model, your Android version, and what happened just before the problem. A screenshot helps a lot.
Common questions
Where is my game progress saved?
On your phone only. If you uninstall the game or clear its data, your progress is deleted and cannot be brought back.
Do I need the internet to play?
No. Our games work offline. The internet is only used to load ads when it is available.
The game is slow, or my phone gets warm
The game lowers its graphics quality by itself on slower phones. You can also choose it yourself: pause the game and open Graphics. The lowest setting uses the simple 2D view, which runs on almost any phone.
Why does the game show ads?
Ads keep our games free. We show them only at natural breaks, such as after you finish a chapter, and never in the middle of play. Some ads are optional: you choose to watch them for a reward.
Can I remove the ads?
If a game offers a "Remove ads" purchase, you will find it in the game's main menu. It is a one-time payment made through Google Play.
How do I stop personalised ads?
On your Android phone, open Settings, then Privacy, then Ads (on some phones: Settings, then Google, then Ads), and reset or delete your advertising ID. If you are in Europe or the UK, you can also change your choice in the game's Settings, under Privacy options.
How do I delete my data?
We do not store your data on our servers. Uninstalling the game deletes everything it saved on your phone. If you have emailed us and want that email deleted, write to us and we will do it. See our privacy policy for details.
How can I test new games before they come out?
Join our tester group, Emberkite Testers, with the Gmail address you use on Google Play. When a test opens, we send the group a link to install the game. You can leave the group at any time.